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Caterino Protect for providers
With Protect, your customer pays for the order in advance. In the regular process, payout starts after their release code is entered.
How Protect works
- Agree the service, order amount and event day with your customer. Set up your payout account before they pay.
- Your customer pays by bank transfer, or by card for orders up to €500.
- Provide the catering service or make the venue available as agreed.
- Enter the release code in the app to start the payout.
Questions about Protect
Why is Protect useful for my business?
Your customer pays before the service.
What are the requirements for Protect?
A verified profile and a configured payout account. Protect applies only once the full amount has arrived on time.
What is the minimum order amount for Protect?
From €100.
How far in advance must Protect be arranged?
Your customer must make a binding acceptance of you at least nine full days before the start of the event day.
What does Protect cost me?
You pay no Protect fee.
How do I set up my payout account?
Open Settings and choose the “Set up” button under “Set up payouts”.
Do I have to offer Protect?
You decide whether to offer Protect or require it for your orders.
Can I agree on a lower amount with my customer?
During a resolution, you can propose a lower amount to your customer. Your customer can accept or make a counterproposal.
How does a resolution with my customer work?
Upload your evidence during a resolution. You have seven days from its start to reach an agreement. Without an agreement, Caterino reviews the case and decides on payment and refund.
What happens if my customer cancels or I cancel?
If your customer cancels, the cancellation deadline recorded when they paid applies. After that deadline, you can agree on a cancellation with your customer. If you cancel before a resolution and before a decision about the money, the order amount is refunded to your customer.
